Vietnam Market Entry Plan
SS · 26.05.11 · 01 / 14
VIETNAM
MARKET ENTRY PLAN
From Signing to Deepening · 2026–2027
Partnership Structure
SS · 26.05.11 · 02 / 14
COLLABORATION
Dual-Drive · Product Complementarity
Intimate RF
Thanglong
Public hospital channel, three distribution lines
- Medical Intimate — RF devices for public hospitals and private clinics
- Beauty Intimate — Lifestyle beauty version for salon/SPA channels
- Postpartum Recovery — Rehabilitation and confinement center channels
Energy Devices
BJB
Private clinics & salons, dual lines across all tiers
- Golden Microneedle RF — Acne scars, pores, skin tightening
- HIFU — Facial and body tightening and lifting, targeting high-demand anti-aging market
Product Rollout
SS · 26.05.11 · 03 / 14
ROADMAP
Four-Wave Product Rollout
M1
Wave 1 · Beauty Intimate
Class AB or exempt
Class B expected 2-3 months approval
Beauty salon/SPA channel rapid rollout
THANGLONG
M3 — M6
Wave 2 · Medical Intimate
Class C device · Full registration required
Expected 6-9 months approval
Public hospital entry channel
THANGLONG
M6 — M9
Wave 3 · Golden Microneedle RF
FDA cleared · Fast-track pathway
Expected 6-9 months approval
Core dermatology product
BJB
M9+
Wave 4 · HIFU
Class C device · Full registration required
Standard pathway 9-12 months
Tightening & anti-aging market
BJB
Phase 1 · Market Entry
SS · 26.05.11 · 04 / 14
M1 — M3
Phase 1 · Market Entry
01
Registration Support
Coordinate with registration authority to prepare documentation and complete compliance approval
02
Sample Unit Signing
Sign sample unit purchase agreement, prepare for market entry
03
Team Training
Intensive distributor team training (principles + operation + sales)
04
Material Localization
Vietnamese product materials, social media content pack, training videos
05
Pre-Sales Prep
Demo units deployed, internal testing and calibration
06
Milestone
Sample unit signed + first training completed · Phase 1 closed loop
Registration Document Checklist
- ▸ ISO 13485 Manufacturer Quality System Certificate
- ▸ Certificate of Free Sale (CFS)
- ▸ Product Technical Brief
- ▸ Vietnamese manual + labels
- ▸ Product Classification Result
Responsibility Split
- ▸ Our side: Provide technical documents + original manufacturer certificates
- ▸ Vietnam agent: Local registration filing + Vietnamese translation + submission tracking
- ▸ Class AB beauty: Class B expected 2-3 months
- ▸ Class CD medical: FDA fast-track 6-9 months
Sample Unit Plan
- ▸ First batch 3-5 sample units (beauty intimate RF + golden microneedle RF priority)
- ▸ Payment: 20% deposit / 80% before shipment, full payment prior to dispatch
- ▸ Jointly source suitable Vietnam freight forwarder for customs clearance
Subsequent Orders
- ▸ Sample units receive preferential pricing, counted toward annual procurement framework
- ▸ Centralized ordering, phased delivery per market pace
- ▸ Each order follows MOQ requirements
Day 1 · Principles
Product technical principles
Indications and contraindications
Safety protocols
Day 2 · Operation
Hands-on practice + internal trial
Parameter selection and adjustment
Common troubleshooting
Day 3 · Sales
Competitive positioning scripts
Client profiling and needs analysis
Quotation and negotiation techniques
Translation Checklist
- ▸ Product manual (Vietnamese)
- ▸ Training handbook (operation guide)
- ▸ Brochures / flyers
- ▸ Website landing page content
Social Media Content Pack
- ▸ Product intro video (3-5 minutes)
- ▸ Short video assets (TikTok / Facebook)
- ▸ Before/After case templates
- ▸ KOL collaboration reference guide
Demo Preparation
- ▸ 1-2 demo units deployed
- ▸ Internal testing 5-10 cases
- ▸ Operation video recording
Phase 2 · Benchmark Build
SS · 26.05.11 · 05 / 14
M3 — M6
Phase 2 · Benchmark Build
01
Benchmark Institutions
Select 3-5 benchmark institutions
1-2 public + 2-3 private
Prioritize top institutions with academic influence
02
Clinical Cases
Systematic before/after photo collection
Patient satisfaction data tracking
Build materials for future academic promotion
03
Workshop Debut
Co-host inaugural workshop with distributor
Scale 50-80 attendees
Invite target doctors + KOLs
04
Academic Penetration
Support participation in Vietnam Dermatology Congress
Submit clinical research abstracts
Build academic brand recognition
7-Dimension Scoring System × 5-Point Weighted Scale
D1 Patient Volume 15%
Monthly aesthetic patient volume
Growth trend assessment
D2 Academic Influence 20%
Society participation level
Academic authority ranking
D3 Collaboration Willingness 20%
Response speed and proactiveness
Veto dimension
D4 Financial Capacity 15%
Equipment procurement budget
Decision-making speed
D5 Category Fit 10%
Treatment overlap
Equipment demand gap
D6 Amplification Power 10%
Social media influence
Peer network
D7 Geographic Strategy 10%
City tier level
Regional reach
Tier A ≥ 4.0
Immediate pursuit · Free trial + dedicated contact
Tier B 3.0–3.9
Nurture & observe · Regular follow-up + materials
Tier C < 3.0
Defer · No proactive resource investment
Photography Standards
- ▸ Standardized lighting (ring light), background (solid color)
- ▸ Frontal + bilateral 45° + close-up, 4 photos per session
- ▸ Pre-treatment / immediate post / 1 week / 1 month / 3 months
Data Collection
- ▸ Patient satisfaction questionnaire (GAIS + self-assessment scale)
- ▸ Doctor operation record (parameters/energy/treatment duration)
- ▸ Adverse event tracking form
- ▸ Standardized case summary PDF template
Part 1 · Theory
Product principles and indications
Competitive differentiation analysis
30 min
Part 2 · Live Demo
Live Demo demonstration
Parameter selection and operation techniques
45 min
Part 3 · Interactive
Doctor hands-on practice
Q&A + case discussion
45 min
Venue & Invitations
Benchmark institution conference room or hotel venue · Distributor manages invitation list · Target 50-80 attendees
KOL Strategy
Invite 2-3 Vietnam dermatology KOLs to speak · Leverage for brand endorsement · Pave way for future academic promotion
Congress Exhibition
- ▸ Vietnam Dermatology Congress booth + product demonstration
- ▸ Sponsor 3-5 target doctors to attend
- ▸ Collect prospective client information at booth
Academic Output
- ▸ Submission focus: Clinical case reports / efficacy studies
- ▸ Target journal: Vietnam Journal of Dermatology
- ▸ Build Vietnam KOL Network (5-8 core members)
Phase 3 · Channel Expansion
SS · 26.05.11 · 06 / 14
M6 — M12
Phase 3 · Channel Expansion
01
Existing Client Deepening
Map distributor existing client resources
Analyze needs → recommend matching products
Prioritize converting trusted institutions
M6 — M8
02
Cold Outreach
Daily 4-5 visits, monthly 150+
HCMC/Hanoi → surrounding areas → central region
Wide coverage first, then focused deepening
M8 — M10
03
Channel Network Formation
Signed installations → benchmark building
Regular training + after-sales system operational
Build sustainable channel ecosystem
M10 — M12
Client Mapping
- ▸ Organize distributor existing client database
- ▸ Screen A/B-tier clients using scoring system
- ▸ Analyze each institution's product demand gaps
Conversion Strategy
- ▸ Equipment outright purchase / installment payment
- ▸ Consumable bundled sales
- ▸ Monthly follow-up + efficacy tracking
Expansion Path
- ▸ HCMC/Hanoi as hubs, radiate to surrounding areas first
- ▸ Gradually expand to central region cities
- ▸ Expected conversion rate ~10%
Terminal Types
- ▸ Dermatology clinics (golden microneedle RF primary)
- ▸ Beauty salons/SPAs (beauty intimate channel)
- ▸ Plastic surgery + aesthetic chains (comprehensive projects)
Channel Solidification
- ▸ Signed installations → benchmark case building
- ▸ Regular training cadence (monthly small class + quarterly workshop)
- ▸ After-sales system localized operations
Ecosystem Metrics
- ▸ Covered institution count steady growth
- ▸ Consumable repurchase rate stable
- ▸ Monthly training participation rate
Phase 4 · Deep Penetration
SS · 26.05.11 · 07 / 14
M12+
LTV-Driven · From Equipment Sales to Sustained Operations
01
Public Hospital Breakthrough
Medical intimate targets public hospitals
Academic-driven government procurement
Public hospital operations forum
Academic-Driven
02
Consumable Volume Growth
Installed base drives consumable repurchase
Build recurring cash flow
Operational support teaching system
Recurring Revenue
03
Scale Expansion
Team localization operations
Continuous product line expansion
Fully localized training system
Scale Growth
Phase 4 Target: Annual sales + consumable revenue + team localization
M12+
Hospital Entry Path
- ▸ Medical intimate devices enter public hospitals (tender / government procurement)
- ▸ Academic endorsement driven: KOL congress speaking + clinical data accumulation
- ▸ Public hospital operations forum — solving the "bought but don't know how to use" pain point
Academic Strategy
- ▸ Vietnam KOL Network continuous expansion to 8-12 core members
- ▸ Clinical research paper output (2-3 per year)
- ▸ Annual workshop upgraded to academic summit
Conversion Funnel
- ▸ Installation → consumable repurchase conversion: build consumption tracking mechanism
- ▸ Per-institution consumable consumption baseline established
- ▸ Consumable repurchase rate target: ≥ 80% within 6 months of installation
Operations Support
- ▸ Operations support training: help institutions increase consumable usage frequency
- ▸ Treatment protocol design support (combination therapy to increase ticket size)
- ▸ Quarterly operations review + consumable consumption data analysis
Team Localization
- ▸ Chinese embedded management → gradually develop Vietnam local team
- ▸ Local sales manager + application trainer recruitment
- ▸ Training system fully localized operations
Product Line Expansion
- ▸ HIFU import timeline after registration approval
- ▸ New indication development (combination treatment protocols)
- ▸ Annual product line evaluation and adjustment
Training Architecture
SS · 26.05.11 · 08 / 14
TRAINING
Three-Level Progression + Dual-Track Certification
LEVEL 1
Certified Physician
Basic SOP · Device principles + operation standards + safety protocols
LEVEL 2
Elite Physician
Clinical techniques + parameter optimization + complication management + protocol design
LEVEL 3
Star Physician
Frontier applications + new indications + combination therapy protocols + academic speaking
CERTIFICATION
Physician + Institution Certification
Operation cert → Advanced cert → Instructor qualification · Tiered institution authorization
AM (Theory)
- ▸ RF principles and tissue thermal effect mechanisms
- ▸ Indications and contraindications checklist
- ▸ Safety protocols and emergency response
PM (Hands-on)
- ▸ Device assembly and operation workflow
- ▸ Basic parameter settings and energy selection
- ▸ Hands-on practice + assessment
Day 1 (Clinical Protocols)
- ▸ Protocol design for different indications
- ▸ Parameter combinations and energy gradients
- ▸ Combination treatment protocols
Day 2 (Complications)
- ▸ Common adverse event identification and management
- ▸ Parameter optimization hands-on
- ▸ Case discussion + simulated assessment
Frontier Applications
- ▸ New indication exploration and clinical data sharing
- ▸ International frontier technology updates
- ▸ KOL presentations and case sharing
KOL Development
- ▸ Academic presentation skills training
- ▸ Workshop instructor qualification
- ▸ Congress speaking opportunities provided
Physician Certification System
Certified
L1 passed
Can independently operate device
Valid for 1 year
Elite
L2 passed + cumulative practice
Can design clinical protocols
Can perform combination therapy
Star · Instructor
L3 passed
Can train other physicians
Brand instructor candidate
Institution Certification System
Standard Partner Institution
≥ 1 certified operating physician
Basic equipment configuration
Standard service authorization
Benchmark Demonstration Institution
≥ 1 advanced-certified physician
Priority access to new product trials
Workshop demonstration site
Training Center
≥ 1 instructor-qualified physician
Has training/demonstration room
Can host training events
Marketing Calendar
SS · 26.05.11 · 09 / 14
2026-2027
Multi-Thread Parallel · Quarterly Rhythm
Q2 2026
Launch
Contract signing + registration initiation + team setup + market research
Q3 2026
Foundation
Training + channel visits + beauty intimate first shipment + benchmark screening
Q4 2026
Growth
Workshop + channel scale-up + consumable repurchase launch + team localization
Q1 2027
Deepening
Medical intimate launch + golden microneedle RF first batch + public hospital breakthrough
April ✓
Intent discussions · Market survey
Channel mapping · Competitive research
May
Contract negotiation → signing
Registration document prep initiated
Distributor team expansion initiated
June
Class B registration submitted (beauty intimate)
Class C registration initiated in parallel
After-sales engineer training begins
July
First batch training (distributor team)
Benchmark institution screening begins
Channel visits fully launched (monthly 150+)
August
Beauty intimate first shipment
Material localization completed
Material localization continuous iteration
September
First clinical case collection
Workshop preparation
KPI: First batch institution coverage __ units
October
Workshop debut (50-80 attendees)
Channel scale-up advancement
VICOG OB-GYN Congress participation
November
HOSREM Reproductive Endocrinology Congress
Consumable repurchase system operational
Hanoi market preliminary research
December
Annual review and strategy adjustment
Golden microneedle RF registration progress confirmation
KPI: Cumulative coverage __ institutions
January
Medical intimate launch (Class C registration expected approval)
Hanoi public hospital entry negotiation
Hanoi team formation
February
Golden microneedle RF first shipment (FDA fast-track)
Hanoi public hospital first order breakthrough
North-south dual-city channel operations
March
Annual target achievement assessment
Year 2 distributor strategy adjustment
HIFU registration launch planning
Sales Target
SS · 26.05.11 · 10 / 14
TARGET · Dual-Track Parallel
Equipment + Consumable Dual Revenue Model
Thanglong · Intimate Product Line
M3 — M6
First order __ units (beauty intimate RF sample units)
M6 — M12
Cumulative __ units + medical intimate launch
YEAR 2
Continuous growth + consumable repurchase system
BJB · Energy Devices
M9 — M12
Golden microneedle RF first batch (FDA fast-track)
YEAR 2
Golden microneedle RF 30 units/year + consumables
Optimistic Scenario
HIFU launch (after standard pathway registration)
Consumable revenue: synchronized from first installation
Reference · Optimistic Scenario
KPI Dashboard
SS · 26.05.11 · 11 / 14
KPI
Four-Dimension Measurement · Phase Targets
01
Institution Coverage
M6 first batch __ units
M12 cumulative __ units
Benchmark institutions 3-5
02
Equipment Installation
M6 first batch __ units
M12 cumulative __ units
Golden microneedle RF M9+ entry
03
Consumable Repurchase
≥ 80% repurchase rate within 6 months of installation
Per-institution consumable baseline established
Quarterly consumption data tracking
04
Training Certification
Certified physicians ≥ __
Elite physicians ≥ __
Local trainers ≥ 1
05
Marketing Activities
Workshops ≥ 2/year
Congress exhibition ≥ 1
KOL Network 5-8 members
06
Review Cadence
Monthly data tracking
Quarterly KPI review
Annual strategy adjustment
Data-driven · Every node has checkpoints
KPI Dashboard
Service Tiers
SS · 26.05.11 · 12 / 14
SERVICE
Three-Tier Response System
TIER 1
Tier 1 Response
Distributor local engineer
Installation + routine maintenance
On-site rapid response
Local Team
TIER 2
Tier 2 Response
Our remote technical support
48-hour response commitment
Video diagnostics + parameter tuning
48H Response
TIER 3
Tier 3 Response
AI intelligent diagnostics
Automated device log analysis
Fault prediction + remote repair solutions
AI Diagnostics
Spare parts warehouse local deployment
Remote OTA updates
Service Scope
- ▸ New device installation and commissioning
- ▸ Routine maintenance and cleaning guidance
- ▸ Consumable replacement and inventory management
- ▸ Basic troubleshooting
SLA
- ▸ Response time: Same-city 4H / other-city 24H
- ▸ Routine issues resolved same day
- ▸ Monthly inspection 1x
Remote Support
- ▸ Video call fault diagnostics
- ▸ Remote parameter optimization and calibration
- ▸ System log analysis
- ▸ OTA remote upgrades
SLA
- ▸ Response time: First response within 48H
- ▸ Working hours: Beijing time 9:00-18:00
- ▸ Emergency hotline 24H available
AI Diagnostics
- ▸ Automated device operation log collection and analysis
- ▸ AI fault diagnosis and repair recommendations
- ▸ Anomaly alerts + preventive maintenance reminders
Remote Repair
- ▸ OTA remote firmware repair and upgrade
- ▸ Automated parameter calibration and optimization
- ▸ Complex issues escalated to OEM technical team
Risk Mitigation
SS · 26.05.11 · 13 / 14
RISK
Five Risk Mitigations
01
Key Person Dependency
Gradual institutionalization · Build standardized processes · Reduce personal dependency risk
02
Registration Delay
Prepare complete documentation early · Buffer timeline · Parallel multi-track advancement
03
Payment Risk
First order advance payment model · Installment tied to training milestones
04
Competitor Counterattack
Academic differentiation · Avoid price wars · Build moat through training barriers
05
Stakeholder Complexity
Clarify responsibility boundaries · Detailed contract terms · Regular tripartite alignment meetings
SUM
Bottom-Line Thinking
Every risk has a contingency · Every node has checkpoints · Dynamic strategy adjustment
Risk Description
- ▸ Distributor core decision-making team personnel concentrated
- ▸ Individual changes may impact overall collaboration
Mitigation Plan
- ▸ Drive team expansion, develop 2-3 key personnel
- ▸ Establish standardized operating procedures (SOP)
- ▸ Contracts bind the company, not individuals
Risk Description
- ▸ Vietnam registration timeline uncertain
- ▸ Document requirements may change unexpectedly
Mitigation Plan
- ▸ Documentation prepared early, 2-month buffer built in
- ▸ Beauty intimate first (lower registration threshold)
- ▸ Multiple product lines registered in parallel
Risk Description
- ▸ Vietnam distributor payment habit differences
- ▸ Exchange rate fluctuation impacts actual revenue
Mitigation Plan
- ▸ First order full TT, subsequent orders per annual framework terms
- ▸ Sample units receive preferential pricing, payment terms negotiable
- ▸ Settle in USD to lock exchange rate
Risk Description
- ▸ Competitor price cuts or increased marketing spend
- ▸ Distributor poached by competitors
Mitigation Plan
- ▸ No price wars, rely on academic differentiation
- ▸ Training system builds technical barriers
- ▸ Continuous product iteration maintains leadership
Risk Description
- ▸ Distributor has many affiliated parties, unclear responsibilities
- ▸ Profit distribution may create conflicts
- ▸ Two distributors' channel boundaries must be defined upfront to avoid internal competition
Mitigation Plan
- ▸ Contracts clearly define responsibility boundaries and profit distribution
- ▸ Regular tripartite alignment meetings (monthly)
- ▸ Key decisions confirmed in writing for traceability
ACTION
Sign to
Launch
From signing to first shipment, complete all prep within 30 days.
01
Before Signing
Confirm product line + pricing system + registration documents
02
At Signing
Clarify responsibilities + first order quantity + training schedule
03
30 Days After Signing
First shipment + engineer deployment for installation training
04
90 Days After Signing
Training completed + benchmark institutions selected + Phase 2 Launch
Vietnam Market Entry Plan ·
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